Arctic Autorent - Rental Terms and Conditions

Important Information about the Use of the Vehicle:

  • Driving Outside Public Roads: It is strictly prohibited to drive o􀆯 public roads. Driving
    in areas that are not for general traffic, including terrain or illegal routes, this may result
    in significant fines and recovery fees from the authorities. The renter is fully responsible
    for paying these fees. There is no insurance to buy for this.
  • Assessment of Road Conditions: It is the renter's responsibility to familiarize
    themselves with and assess road conditions carefully before driving. Do not blindly rely
    on navigation systems such as Google Maps; use common sense and local guidance to
    avoid dangerous or inappropriate roads, such as scooter tracks.

General Terms

• Age Limit and Driver's License: The renter and driver must be over 21 years old and
have a valid driver's license.
• Payment Methods: The renter may use credit cards from internationally recognized
companies such as Amex, Visa, Mastercard. Payment links can also be sent via email or
SMS. Bank transfers are also accepted but must be arranged in advance, and the renter
must send email confirmation of the transfer.

Payment Terms

Prepayment:

All rental payments must be made in advance before picking up the
vehicle. Direct bookings are to be paid upon vehicle pickup. Billing must be agreed upon
in advance.

Long-Term Rentals:

For rental periods of one month or longer, a 10% deposit is
required upon reservation. 30% of the total amount must be paid two weeks before
arrival, and full payment is due two days before arrival. These payments are nonrefundable.

Additional Fees:

  • Pick-up/Drop-off Outside Office Hours: 300 NOK.
  • Change of Pick-up/Drop-off Location: 200 NOK per way.
  • Pick-up Fee for Non-returned Vehicle at Agreed Location: 500 NOK.
  • Late Return: The renter will be charged for an additional day.
  • No-show without Cancellation: Full charge for one day; the remaining rental period
    will be canceled.

Cancellation Policy

  • Under 2 Weeks Before Rental: 50% of the rental cost.
  •  Under 48 Hours Before Rental: Full rental cost

Cleaning:

  • 1000 NOK if the vehicle is dirtier than normal.
  • 2000 NOK if dirt damages the interior.
  • Smoking or Offensive Odors: 2000 NOK.
  • Incorrect Fueling: Costs range from 3000 NOK to 7000 NOK, depending on the
    damage.

Renter's Responsibilities and Duties

During the Rental Period: The renter is fully responsible for the vehicle and its use.
Costs the Renter Must Cover:

  • Agreed rental price.
  • Optional insurances: 155 NOK per day for damage insurance, 140 NOK for roadside
    assistance. With this insurance the deductible is 6000NOK instead of 15000NOK
    without any insurance.
  • Fuel: 25 NOK per liter if not refilled.
  • Parking fees, speeding tickets, etc.
  •  Vehicle Damage: Up to the agreed deductible per damage incident. In case of gross negligence or intent, the renter may be charged the full cost.

Maintenance Obligations

  • Vehicle Condition: The renter must maintain the vehicle and contact the rental
    company in case of warning lights or if roadside assistance is needed.
  • Use of the Vehicle: The vehicle must be handled responsibly. Avoid driving the vehicle
    in unauthorized areas or under the influence of drugs or alcohol.

Lessor's Responsibilities and Duties

  •  Inspection and Feedback: Damages must be inspected within 24 hours after the
    vehicle is returned, and any claims must be communicated to the renter within this
    period.
  • Disclaimer: The lessor is not responsible for loss or damage to property left in the
    vehicle.

Arctic Autorent’s responsibilities

Arctic Autorent is required to inspect the vehicle for damage within 24 hours after it is returned. Any findings and/or claims must be presented to the renter within 24 hours. If the vehicle is not returned within Arctic Autorent’s regular office hours, other times may apply.

Arctic Autorent has no responsibility for damage or loss of property left, stored or transported in the vehicle.

Arctic Autorent has no responsibility for installing child seats. The renter is responsible for ensuring that all extra equipment is properly installed.

Changes and Special Needs

  • Changes in Terms: Only binding with written agreement.
  • Special Needs: Must be specified at the time of booking, e.g., the need for a child
    seat, car for transfer dogs, or additional luggage space.

Contact

If you have any questions regarding our terms and conditions, please email us.

Arctic Autorent's regular office hours are Monday-Friday 0800-1600.

We are always available by phone Monday-Friday 0800-2200. Saturday-Sunday 0900-2100

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